Understand Consumer Behavior / studies

It’s an adage as old as the advertising industry itself: know your customer. Digital media gives marketing professionals extraordinary new tools for acquiring detailed information about and reaching consumers. But the proliferation of new media also raises our curiosity. What are consumers’ general media habits like? How do they toggle between online and offline? Is your customer more impulsive or thoughtful?

Here at Think Insights with Google, we're curious about all these human behaviors too. Lucky for you, we've done all the heavy lifting. You can find something about your consumer here, across virtually every media platform and most major industries. So go ahead, get to know your customer.

Understanding Tablet Device Users Icon

3.2011 | research study | North America , United States

What are users doing on their tablets? And what aren't they doing? AdMob conducted a study across tablet users and found:

  • The most popular activities on tablets include gaming (84%), searching for info (78%) and emailing (74%)
  • Least popular include shopping (42%), reading ebooks (46%) and consuming entertainment (51%)

US Hispanic Auto Consumers Icon

3.2011 | research study | North America , United States

1 in 3 US Hispanics made an auto purchase last month. How do they use the Internet to aid their decision? This study with OTX found:

  • Over 50% of US Hispanic auto purchasers research online before purchasing
  • 65% of them use search engines for auto-specific information

US Hispanic CPG Consumers Icon

3.2011 | research study | North America , United States

How has the internet influenced the way US Hispanics purchase food and groceries for the home? This OTX study found:

  • 54% of Hispanic CPG shoppers made a purchase in-store as a result of seeing online ads while researching
  • Almost 50% of Hispanic shoppers use search engines for CPG-related info

US Hispanic Retail Consumers Icon

3.2011 | research study | North America , United States

How does the US Hispanic audience utilize the Internet to navigate retail decisions? This OTX study found:

  • Clothing is the most popular retail item purchased by US Hispanics
  • Over 40% of them are comparing prices and locating retailers on their smartphones
  • As a result of seeing online ads, over 50% have made a purchase in-store

US Hispanic Tech Consumers Icon

3.2011 | research study | North America , United States

Hispanics in the U.S. are diverse, vibrant, and growing in their influence. Google commissioned OTX to discover how they shop for the latest tech products; the study found:

  • 86% of online Hispanics access the Web on broadband
  • 55% of U.S. Hispanics use search engines for tech-related information
  • After seeing online ads while researching tech products, Hispanics are more likely to make their purchases in-store rather than online

Understanding Today's Mobile Device Shopper Icon

3.2011 | research study | North America , United States

The mobile device world is in a state of unprecedented acceleration--so how are consumers navigating this dizzying marketplace? A study by Google and Compete has found:

  • Half of consumers don't know what 4G technology is nor which carriers offer it
  • 69% of buyers take less than a week to arrive at a decision and make a purchase
  • First-time smartphone users are 30% more likely to use search engines in the research process than repeat buyers

Engaging the EDUsearcher Icon

3.2011 | research study | North America , United States

What online patterns do we see across prospective students seeking higher education? Google and Compete pair up to understand:

  • Education queries grew 33% year over year while unique visitors to education sites grew 40%
  • eduSearchers are more informed, but converting less
  • Edu decision paths are scattered and non-linear

BabyCenter 21st Century Mom Hispanic Acculturation Study Icon

1.2011 | research study | North America , United States

Hispanics account for 55% U.S. population growth. What’s more: 1 out of every 4 babies born in the U.S. are Hispanic. BabyCenter’s Hispanic Mom Acculturation study reveals key insights into the influence of acculturation on this growing segment and what it means for marketers. Study highlights:

  • 57% of Hispanic Moms say they love to shop. Compare that with 30% for the general population. No matter what their level of acculturation, Latina Moms are much more likely to purchase name brand CPG products – good news for companies facing competition from less expensive generics.
  • Hispanic Moms say mealtime is one of the best ways to bridge family and culture. 41% keep Hispanic food part of their daily diet and 57% cook from scratch. But as Hispanics Moms acculturate, they look for shortcuts and pre-packaged products to save time.
  • Regardless of acculturation, Hispanic Moms perceive Spanish or some Spanglish in ads as an acknowledgement of their heritage. In fact, 50% of Hispanic Moms see Spanish ads on English websites as engaging and 35% find them helpful.

B2B Trends in Mobile and Online Video Icon

12.2010 | research study | North America , United States

Nothing has more access to the C-suite than a mobile phone. Google and Forbes Insights teamed up for a study on how mobile technologies are impacting the way executives are doing business. Results include:

  • The C-suite averages at least four different devices for business purposes
  • Over half of them (56%) click on mobile web ads
  • They're shifting to a non-text web - 54% of executives share online videos with colleagues at least weekly

Automotive Aftermarket Study 2010 Icon

11.2010 | research study | North America , United States

More people are turning to the internet to research automotive parts, tires, services and accessories (PTSA) in order to "kick the tires" before purchasing. We specifically explored the role of Search in the purchasing process and found:

  • Service sites had the largest percentage gain in traffic, increasing 1.5x in 2008 - 2010
  • While brakes are researched online most, batteries have the highest online-offline conversion rate
  • The average online research to offline purchase conversion rate for parts is 85%

Travel Hotel Consumers: How Online Research Affects Bookings Icon

11.2010 | research study | North America , United States

A look at how travelers use online and offline resources to book hotels. A Compete survey found:

  • Half of all hotel researchers indicated researching exclusively online
  • Price was the leading reason for why consumers booked on a specific hotel website
  • Booking online was the most dominant channel

Portable PC Shopper Icon

10.2010 | research study | North America , United States

With so many new technologies, how do consumers decide which device to buy? A Compete/OTX study found:

  • Tablets and e-readers are the fastest growing categories
  • Cross shop between tablets and e-readers is only 13%
  • As queries increase, so do the conversion rates - and over half of portable PC shoppers perform more than five queries