Automotive Aftermarket Study 2010

11.2010 | North America, United States

More people are turning to the internet to research automotive parts, tires, services and accessories (PTSA) in order to "kick the tires" before purchasing. We specifically explored the role of Search in the purchasing process and found:

  • Service sites had the largest percentage gain in traffic, increasing 1.5x in 2008 - 2010
  • While brakes are researched online most, batteries have the highest online-offline conversion rate
  • The average online research to offline purchase conversion rate for parts is 85%
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