To reach mobile customers efficiently, Webjet wanted to promote its new app to a larger audience without juggling multiple AdWords campaigns. Running a Universal App Campaign allowed the company to streamline its efforts and helped drive 60,000 new installs while cutting CPA by 50%.


  • Drive cost-efficient installs of Webjet app
  • Reach larger mobile audience


  • Run Universal App Campaign


  • Generated 60,000 new installs
  • Reduced CPA by 50%
  • AdWords app users spent 39% more time in app and had a 22% higher conversion rate vs. users from other sources
July 2016

As a leading online travel agency in Australia and New Zealand, Webjet's goal is to be there for travellers as they plan every detail of their next excursion. And a strong mobile presence is essential for the business to be right at people's fingertips in all their I-want-to-plan-a-trip micro-moments.


Webjet's mobile app makes all of the company's resources available to consumers on the go, from comparing flights to booking hotels and rental cars. To get its app on the phones of more users, the company wanted to promote the app to a larger audience while keeping installation costs down. With its digital marketing agency Sparro, Webjet came up with a simple yet effective solution: running a Universal App Campaign (UAC) with AdWords.

UAC saved time and maximised Webjet's reach across the Google network

In the past, promoting an app across the entire Google network required Webjet to actively maintain and manage a large number of individual ad campaigns for Search and the Google Display Network (GDN). Webjet set up a UAC to combine its efforts into a single campaign in a few simple steps.

"Universal App Campaigns allowed us to generate immediate app installs at a competitive CPA."

AdWords pulls images, videos, and description text from the Webjet app's Google Play store listing to generate install ads unique to each platform. After Webjet set a daily ad budget and target CPA, the UAC promoted the app across the entire Google network.


Over time, Webjet's best-performing ads were rotated in and displayed more often. AdWords also determined the optimal ad placement to drive clicks on each platform based on related keywords or app categories for ads on Search and Google Play store, relevant content on YouTube, and other relevant apps or mobile sites on GDN.

Webjet's UAC increased app installs while lowering acquisition costs

Webjet's Universal App Campaign helped drive 60,000 new app installations while reducing its CPA by 50%. The company also saw a noteworthy increase in engagement from users who clicked through to the app from UAC ads compared to clicks and conversions from other sources: AdWords users spent 39% more time in app, and their conversion rate was 22% higher.


"Universal App Campaigns allowed us to generate immediate app installs at a competitive CPA," concluded Morris Bryant, partner at Sparro.