Consumer Behavior During the Holidays

Year of the Supershopper

This is the year of the supershopper. These savvy consumers have embraced mobile shopping, are open to new brands and products, and are turning to their devices for information and inspiration.

> 50 %

of holiday shoppers say they are open to purchasing from new retailers.

of mobile shoppers have changed their mind about which retailer or brand to purchase from, after searching on Google.

Mobile Is the Door-to-the-Store

While more and more supershoppers are buying on mobile, they're still using it primarily as a door-to-the-store. Marketers without a comprehensive presence on mobile will miss out.

of smartphone shoppers turn to mobile search for ideas about what to buy before heading into stores.

> 40 %

of smartphone shoppers want retailers to automatically surface relevant information on their smartphone when they are inside a store.

of people who search for something nearby on their smartphone visit a related business within a day, and 28% of those searches result in a purchase.

1.3 X

YoY increase in mobile searches for “where to buy/find/get.”