More than half of auto parts and service shoppers who use mobile search call the service provider directly from a search result.
One consumer's auto search included over 900 digital interactions during a three-month period leading up to her decision.
of buyers attempted to contact car dealers online in 2013. This number increased to 64% in 2014
of car buyers turn to Google Search for a shorter, more efficient research process and are now taking less time to decide on a final purchase.
now take, on average, 2.3 months to decide which car to buy.
of people who took their vehicle in for service first heard about the service center they visited through video.