60

of all automotive searches come from a mobile device and some of the top mobile searches are related to dealerships.

Google Internal Data, 2017.

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When we dig a bit further into the process of buying a car, we see that search is the most commonly used source amongst all sources, including word of mouth, television ads, and even dealer visits.

December 2017 Kantar TNS/Google
40

of shoppers who watched a video about cars or trucks visited a dealer as a result.

January 2017 Google/comScore

90%+ of loyal customers still consider at least one other automotive brand in their subsequent shopping journey.

August 2017 Google
41

of auto brand loyalists felt completely decided when beginning their research for a new car.

December 2017 Google/TNS

The No. 1 influence on brand loyalty is the sales experience at the dealership.

December 2017 Google/TNS

Brands have fewer opportunities to influence customers in person.

December 2017 Google/TNS