Twice as many [car buyers] start their research online vs. at a dealer.

Google/comScore, U.S., "Automotive Shopper Study," N=3,165, consumers 18+ who purchased a vehicle in the past three months, Jan. 2017.

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Related Data

41

of auto brand loyalists felt completely decided when beginning their research for a new car.

December 2017 Google/TNS

The No. 1 influence on brand loyalty is the sales experience at the dealership.

December 2017 Google/TNS

Brands have fewer opportunities to influence customers in person.

December 2017 Google/TNS

The No. 2 influence on brand loyalty—after the sales experience—is a customer’s maintenance and service experience.

December 2017 Google/Critical Mix