Consumer Insights Travel Omnichannel
78%

of business travelers are more loyal to a travel company that personalizes their experiences online and offline.

Related Data

Consumer Insights Travel Omnichannel
69%

of travelers are more loyal to a travel company that personalizes their experiences online and offline.

Google/Ipsos Connect
Consumer Insights Consumer Goods Omnichannel

The features they say they’d value most are the ability to build a digital shopping list and having ways to compare prices.

Google/Bain
Consumer Insights Consumer Goods Omnichannel
4%

Only 4% of grocery shoppers say they use voice assistant technology on smart-speaker-type devices for grocery planning

Google/Bain
Consumer Insights Consumer Goods Omnichannel
66%

of those early adopters use voice assistants weekly — or even more frequently — for grocery planning.

Google/Bain
Consumer Insights Consumer Goods Omnichannel
75%

of online grocery shoppers say they are still shopping with the first retailer they tried for online grocery.

Google/Bain