86

of CMOs and senior marketing executives believe they'll own the full end-to-end customer experience by 2020.

The Economist Intelligence Unit, “The path to 2020: Marketers seize the customer experience,” base: 499 chief marketing officers (CMOs) and senior marketing executives, global, 2016.

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Related Data

of marketers are using consumer research to drive decisions.

April 2018 Google Surveys
61

of people expect brands to tailor experiences based on their preferences.

March 2018 Google/Greenberg
90

of leading marketers say personalization significantly contributes to business profitability.

March 2018 Econsultancy and Google

Mobile sites that loaded in two seconds or less had a 15% higher conversion rate than the average mobile site.

March 2018 Google/Verto
46

of consumers prefer to use their smartphone to complete the entire process from researching to buying.

December 2017 Google/Heart+Mind Strategies