Econsultancy/Google, U.S., “Customer Experience Is Written in Data,” n=677 marketing and measurement executives at companies with over $250M in revenues, primarily in North America, n=199 leading marketers who reported marketing significantly exceeded top business goal in 2016, n=478 mainstream marketers (remainder of the sample), May 2017.

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of marketers are using consumer research to drive decisions.

April 2018 Google Surveys

People are more than 2X as likely to add items to their basket when they identify the shopping experience to be highly personalized.

June 2019 Google/BCG

People are 40% more likely to spend more than planned when they identify the shopping experience to be highly personalized.

June 2019 Google/BCG

Shoppers who thought retailers provided highly personalized experiences rated those retailers 20% higher on net promoter score (NPS).

June 2019 Google/BCG

More than 160 million people have gone into their Google Accounts to review and adjust their privacy settings.

January 2019 Google Data