> 90 %
Nearly 90% of marketers, across all types of organizations, agree that understanding user journeys across channels and devices is critical to their success.
Nearly 90% of marketers, across all types of organizations, agree that understanding user journeys across channels and devices is critical to their success.
Econsultancy/Google, U.S., “Customer Experience Is Written in Data,” n=677 marketing and measurement executives at companies with over $250M in revenues, primarily in North America, n=199 leading marketers who reported marketing significantly exceeded top business goal in 2016, n=478 mainstream marketers (remainder of the sample), May 2017.
In the 2022 holiday season, U.S. consumers spent over $47 billion in retail (excluding auto, grocery, and restaurants) in the two weeks after December 25, according to a Mastercard credit card analysis conducted by BCG.
The search volume for gift-related queries, like “gifts” and “presents,” remained high in January 2023 — a 45% and 15% increase compared to the early holiday months of September and October 2022, respectively.
45% of consumers say they enjoy shopping during the time after Christmas.
Shoppers were shopping for themselves during 50% of occasions from December 26, 2023 to January 3, 2024. They wanted to take advantage of sales and discounts (28%), wanted to buy themselves a treat (27%), and needed it or needed a replacement (26%).
Shoppers use more digital resources to make purchases after the height of the holiday season, with the average number of digital resources used increasing post-holiday. This includes Google properties like Search, Maps, and YouTube whose already high usage increases significantly after December 25.
In January 2023, we observed a 50% surge in search interest regarding loyalty programs, including searches for terms like “reward program” and “loyalty points,” compared to December 2022.