61

of people expect brands to tailor experiences based on their preferences.

Google/Greenberg, U.S., Rising Expectations in Consumer Brand Experiences, (n of 1500 consumers 18–64), March 2018.

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Related Data

90

of leading marketers say personalization significantly contributes to business profitability.

March 2018 Econsultancy and Google

Mobile sites that loaded in two seconds or less had a 15% higher conversion rate than the average mobile site.

March 2018 Google/Verto
46

of consumers prefer to use their smartphone to complete the entire process from researching to buying.

December 2017 Google/Heart+Mind Strategies
33

of marketers agree that improved understanding and engaging the right customers is most important to reaching their marketing goals in the next three years.

November 2017 Bain/Google

The average mobile page takes more than 15.3 seconds to fully load.

January 2018 Google Research 01/15/18

of marketers are using consumer research to drive decisions.

April 2018 Google Surveys