43

of U.S. shoppers expect to pick up where they left off when returning to a retailer site.

Google/Ipsos, U.S., “Shopping Tracker,” Online survey, n=2,132, shoppers who return to a retailer site, Oct.–Dec. 2017.

Tags

Related Data

Mobile searches for “track” + “package” have grown by over 120% in the past two years.

March 2018 Google Data

Mobile searches for “24/7” + “customer service” have grown over 400% in the last two years.

March 2018 Google Data
88

of people are more favorable to brands that provide information along every stage of their journey.

March 2018 Google/Greenberg
80

of smartphone users are more likely to purchase from companies with mobile sites or apps that help them easily answer their questions.

January 2018 Google/Ipsos

shoppers are not certain of the brand they want to buy when they begin looking for information online via their smartphones.

January 2018 Google/Ipsos