> 1/3
More than 1/3 of smartphone users will immediately go to another company’s site or mobile app if they don't get what they need.
More than 1/3 of smartphone users will immediately go to another company’s site or mobile app if they don't get what they need.
Only 21% of high-value travelers will sacrifice comfort for a lower price.
of high-value travelers have status with at least 1 airline or hotel brand.
Loyalty programs rank No. 4 in consideration when high-value travelers choose a brand to book travel with.