of elite U.S. air loyalty program members would pick a different airline for a better price/schedule/route.

Google/Phocuswright Travel Study 2017, Base: Leisure Travelers who participate in a hotel loyalty program: U.S. n=528

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36

of U.S. travelers would pay more for more tailored information and experiences.

2017 Google/Phocuswright

Only 9% of U.S. travelers "always" know which brand they want to book with prior to researching.

2017 Google/Phocuswright
76

of U.S. travelers would be likely or extremely likely to sign up for the brand's loyalty program

2017 Google/Phocuswright

travelers across countries are interested in using digital assistants to research or book travel.

2017 Google/Phocuswright

If a travel brand tailored its information and overall trip experience based on personal preferences or past behavior, 36% would be likely to pay more for their services.

2017 Google/Phocuswright

More than 60% of U.S. travelers would consider an impulse trip based on a good hotel or or flight deal.

2017 Google/Phocuswright