Almost as soon as school is over, busy parents begin prepping to send their kids back. They rely on their mobile devices for back-to-school shopping and do their homework to get the best deals. Here are a few trends marketers should know about to take advantage of those many I-want-to-buy moments.
Summer holidays are just now in full swing, and already the back-to-school season is upon us. With free time at a premium, some busy parents can barely find the time to shuttle their kids to camp, let alone shop around for the best products and deals. They're relying on mobile more than ever to help with their back-to-school shopping, ticking off their lists in I-want-to-buy moments throughout the day. To better understand consumer behaviour around back-to-school shopping – the second-largest shopping season of the year – we studied Google data and surveyed shoppers online. Here's your cheat sheet.
The back-to-school season starts earlier and buying is faster
Before they go shopping, consumers go searching. Search interest for ”back to school" grew 48% last year,1 and it's already up 12% this year.2 And that research is starting earlier than ever before. This year, search interest started trending up a week earlier than last year and a whole three weeks earlier than 2013.3
At the same time, the actual purchasing process is happening relatively quickly. Eighty per cent of back-to-school shoppers try to finish their shopping in two weeks or less.4 Nearly the same number (70%) said they'd shop at three or fewer stores for their supplies.5
Compare that short span of shopping time with the growing period of upfront research, and you see a new consumer journey taking shape. In all likelihood, shoppers already have their minds made up when they set out to buy. The message for marketers is clear: To influence purchase decisions, be early and be online.
"Last summer, about 40% of back-to-school searches were done on mobile devices, and already this year, mobile share is topping 50%."
Parents are shopping in moments-that-matter throughout the day
When are busy parents doing all this research? In hundreds of moments-that-matter throughout the day on their smartphones – whether they're killing time until camp ends or multi-tasking in front of the TV at night. Last summer, about 40% of back-to-school searches were done on mobile devices,6 and already this year, mobile share is topping 50%.7
When research is done and people are ready to buy, mobile bridges the gap. More than half of back-to-school clothing shoppers use a smartphone while shopping to get price comparisons, stock availability or directions.8 We've also seen that local searches are increasing exponentially because people use mobile devices to find shops nearby.
Specifically during back-to-school season, search interest in "shoe shops near me" spiked in August for the last two years in a row, and it more than doubled year over year.9 Compare that to "shoe shop locations" searches, which are declining. This suggests that people aren't necessarily planning out shopping trips the way they used to. They're shopping in I-want-to-go moments and relying on mobile to tell them where to head.
Brands that make mobile a central part of their digital marketing strategy are seeing results. Take Walmart's 2014 back-to-school campaign. Mobile accounted for 7% of the spend but drove 14% of the campaign's impact on overall shopping intent, according to a study from the Mobile Marketing Association. The campaign also drove foot traffic. The same study reported that Walmart's use of proximity targeting, which lets you deliver ads to consumers within a certain distance, was far more effective than when location targeting wasn't used.
Go-to items on back-to-school lists
Some of the must-haves for back to school 2014 included emoji and Herschel backpacks as well as Birkenstock sandals.10 And boarders zeroed in on washi tape as a way to improve their school surroundings. What will drive shoppers to shops this season? Based on Google Shopping interest, there will probably be biker jeans (R.I.P. skinny jeans), culottes (thanks, Kendall), and Under Armour's Curry One kicks roaming the halls this autumn. (Oh, and for better or worse, plaid is in.10)
Back-to-school campaigns shouldn't be one-size-fits-all
Searches for back-to-school supplies and clothing are consistent across the country. It's whenthey search that varies a lot, especially by region. For example, searches for "bags and packs" tend to start in late June in the Deep South, expand westward, and then head to the Midwest and the Northeast. By mid-July, the whole country is in the market.11 When it comes to footwear, searches don't really heat up until August, when interest spreads south to north.11
When Backpack Searches Peak by State
These regional trends are probably dictated by local school calendars. (Interestingly, "when does school start?" is one of the top back-to-school searches on Google, with more than 70% of those searches on mobile.12) The earlier kids go back to school, the sooner searches begin. Looking at searches state by state, it's clear that one national back-to-school campaign won't suffice. A flighted approach to merchandising and promotion lets marketers meet local demand at its peak – when it's most likely to have an impact.
Pop quiz: What are the four things to remember this back-to-school season?
1. Be early and be online. More consumers are using the web to research purchases, and they're starting sooner than ever. Use this growing window of time to influence decisions, so you're top of mind when they head to shops.
2. Bridge search to shop. A great mobile web experience and mobile-specific ads, such as location extensions or local inventory ads, can make the transition from research to purchase (whether in store or online) a quick and seamless one.
3. Watch rising product trends. Use Google Trends to see what people are searching for in your category. That way you can stock and promote your merchandise accordingly. Rising back-to-school trends can also be a good indicator of popularity this holiday season and beyond.
4. Take a regional approach. Product demand can vary across the country, so take that into consideration when planning media flights and in-store promotions.