Costa Coffee and ZenithOptimedia Target Consumers Near Stores Using DoubleClick

February 2016

Knowing people are less inclined to crave hot coffee in warm weather, Costa Coffee partnered with ZenithOptimedia to build awareness of the brand’s Iced Fruit Cooler range. Using Business Chain targeting on DoubleClick Bid Manager, the campaign reached people who were within a 25-metre radius of any of Costa’s 2,000 stores or a competitor’s store to achieve a front-of-mind position among consumers and drive in-store traffic.


Maximise awareness

Reach the right audience with intelligent targeting

Drive traffic to Costa stores


Used Business Chain targeting in DoubleClick Bid Manager

Served ads to consumers within 25-metre radius of a Costa or competitor store

Drove consumers to 2,000 Costa stores


82% greater reach than previous approach

60% decrease in CPM

32% increase in click-through rate

30% lift in engagements around competitors compared to own stores

"We chose to use DoubleClick because it really allows to hyper locally target consumers when they’re out on the go."


- Kirstey Elston, Head of Marketing, Costa Coffee

In warmer weather people are less inclined to crave hot drinks, so Costa Coffee’s ambition was to position its iced drinks range in consumers’ front of mind during the summer. With the help of ZenithOptimedia, Costa created a seasonal campaign that aimed to encourage a young professional audience to get out of the office, have a cold drink and enjoy the weather.

Costa used Business Chain targeting on DoubleClick Bid Manager to build awareness of Costa’s Iced Fruit Cooler range among existing and conquest customers. “We were able to target people who were within a 25-metre radius of a Costa store or a competitor store,” explains Costa Coffee Head of Marketing Kirstey Elston. “We served them ads to give our range top of mind, to drive them into our stores and also make them consider coming to Costa when they may be passing a competitor.”

While previously the brand had used an approach based around a hyperlocal Private Marketplace, this campaign outperformed those previous activities: using DoubleClick Bid Manager produced 82% extra reach, a 32% higher click-through rate, 30% lift in engagements around competitors’ stores and 60% lower CPM.

“We were happy we achieved what we needed to do for Costa Coffee,” says Tayo Ologbenla, Display Trading Executive at ZenithOptimedia. “It was amazing, the client was happy, we were happy and we used this new piece of technology that now is going to be used agency wide.”

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