Listerine's customised video approach

August 2017

Listerine launches customised videos to reach YouTube audiences with highly relevant messaging.


Increase audience engagement during new Listerine product launch.


Identified four core audiences to engage with.

Customised video messaging according to audience.

Complement display with TrueView on DoubleClick Bid Manager.

Used DoubleClick Bid Manager to launch and manage targeting of campaigns across TrueView.

A/B tested generic video against customised videos.


Customised versions increased view-through rate by 38% over generic video.

Customised versions decreased cost per view by 4% compared to generic video.

Listerine is a brand of antiseptic mouthwash owned by Johnson & Johnson. In launching their new product, Listerine Green Tea, the team at J&J and J3 wanted to increase engagement by maximizing the relevance of campaign messaging around the specific cavity protection benefits of the range. With digital video viewing booming in MENA, they wanted to explore innovative ways of standing out to the target audience from the usual video ad content. This led them to customised video advertising on YouTube using Google and DoubleClick tools.

First, J&J and J3 identified four core audiences they wanted to engage with based on the brand strategy and core target. Using an existing video asset, they then created four customised videos, tailoring each one according to the audience. These four videos had their teaser frame customised based on the profile of the audience itself, with a separate call to action inspired by the audience segmentation.

"With Google’s DBM, Listerine was able to connect with its consumer on a much deeper level and provide personalised messages based on their passion points. This allowed us to cut through the clutter and successfully communicate the key message with scale and efficiency."

- Holly Flintoft, Head of Media and Digital (MENAP), J&J

The team then served the video ads across YouTube using the TrueView format. Thanks to DoubleClick Bid Manager, they were able to target each of these four audiences to ensure each message reached the right user. In this way, they believed the campaign could deliver new levels of relevance to their target, and reinforce the awareness on their new launch.

Using A/B testing, the team was able to prove that hypothesis. J&J and J3 ran the generic TVC alongside the four customised versions of the video. The customised versions produced a 38% higher view-through rate than the generic video. The approach also demonstrated solid cost efficiency, with the customised versions delivering 4% lower cost per view than the generic video.

Moving forward, J&J and J3 would like to further explore the ability to customise video messaging to their core targets, first by building even more solid audience profiles based on data, and second by pushing customisation beyond the teaser frame, considering video length, content and more.

"Leveraging a modular campaign, recommended by Cadreon, DBM allowed us to dial up best performing assets and audience clusters during the campaign. DBM’s versatility really came through and delivered results for us."

- Steven Sidawi, Associate Director, Digital, J3

Swarovski helps consumers find the right sparkle in the right moments