The online session as we know it is over. We no longer "go online - we live online; always on, always connected. Constant connectivity has not only transformed behaviour, but also expectations. Now, more than ever, we turn to our devices during real intent-driven moments where we want to do, need to find, or need to buy something, and expect immediate and relevant answers. These moments are crucial for brands because they are where decisions are being made and preferences are being shaped - these are moments that matter.

September 2015