It doesn't take a political science degree to know that civic discourse in the U.S. is strained. As tensions wear on, brands are entering conversations they might've shunned in the past. But how do they ensure their statements and actions ring true?
Ben Jones, creative director at Google, recently spoke with agency and content leaders in a panel conversation at a SXSW conference to unpack how socially conscious brands can take a stand—and remain standing—through a fraught period.
Tasked with the central question, "How can brands enter into culture in such charged times?", these industry leaders offered the following perspectives:
The Agency Strategy Director
"The stakes for a brand playing it safe are higher than not saying anything at all. You don't need to address the political climate to make a statement. But, if as a brand, you want to be out in culture sending a message, you have to be sure your company reflects that internally too."
VP, Content & Partnerships, R/GA
The Creative Collaborator
"It's a time of brand bravery where brands are really taking a stand, but safe space is disappearing. It's an easy time for brands to jump onto passions, but what you have to remember is that those passions will define your brand from that point forward. So you have to be able to own it."
Global Creative Director, Google
The Agency Creative Director
"One honest, unexpected act from a brand taking part in culture was Skittles' work in the U.K. in 2016. Skittles could have had a rainbow presence at the Pride Parade. But instead they gave their rainbow away to the people that day and gave away colorless Skittles in solidarity."
SVP & Group Creative Director, DDB Worldwide
The Branded Content Partner
"There's a way to make an impact, even without being tied to politics. Brands can take on the optimistic lenses of this divided era. For instance, there's a need for a more globally minded U.S. culture. So there's an opportunity to educate young mindsets about core American beliefs that brands can play a role in."
SVP, Advertising & Innovation, The New York Times Company
Whether it's promoting equal pay, embracing diversity, challenging stereotypes, or fueling female empowerment, brands are putting stakes in the ground on any number of issues. But as these four speakers note, the key to authentic messaging is not just figuring out how you can take a stand—it's also ensuring you can own it.