62%
of people expect brands to deliver a consistent experience, whereas only 42% think most brands do so.
of people expect brands to deliver a consistent experience, whereas only 42% think most brands do so.
Google/Greenberg, “Rising Expectations in Consumer Experiences,” n=1,501 U.S. consumers aged 18–54, March 2017.
As of September 2023, 35% of US consumers had already started their holiday shopping, and among those 32% have already made a purchase.
At the beginning of September 2023, 45% of U.S. consumers said they would like to receive communication from retailers and brands about end-of-year holiday promotions, deals, and/or gift ideas.
Among those planning to shop for the holidays, 65% say they will shop online more.
Searches for “halloween decorations” and “halloween costumes” have grown over 60% and 20% WOW, respectively.
Searches for “home appliances” have grown over 11,350% WOW.
87% of holiday shoppers reported using Google properties (e.g., Search, Maps, YouTube) as a shopping resource vs. social media platforms (65%) and top online marketplaces (59%).