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42%

of internet users in the U.S. listed “great customer service” as something that would motivate them to promote a brand online.

Global Web Index, U.S., Internet Users, Wave Q3 2018.

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of shoppers surveyed say knowing they got a good deal is important to them when deciding which brand or retailer to buy from.
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85%

of shoppers surveyed say product information and pictures are important to them when deciding which brand or retailer to buy from.
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53%

of shoppers surveyed think their shopping experience would be better if a retailer's loyalty or rewards program activated automatically at checkout.
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of shoppers surveyed think their shopping experience would be better if retailers offered promotions or deals specific to past purchases.
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