69%
of travelers are more loyal to a travel company that personalizes their experiences online and offline.
of travelers are more loyal to a travel company that personalizes their experiences online and offline.
Google/Ipsos Connect, Traveler Attitudes & Behaviors, 2017 n=318-2,268 U.S. travelers, A18+ who have taken at least 1 personal or business trip in the past 6 months and are typically sole/shared decision-maker for trips, mobile travelers defined as travelers who use a smartphone, April 2017.
More than 160 million people have gone into their Google Accounts to review and adjust their privacy settings.
of experience bookings are happening once travelers arrive at their destination.
Search interest in the U.S. for “my activity,” where people can manage information saved to their Google Account has increased sixfold since 2016.
Travelers who book their activities ahead of their trip spend 47% more on lodging and 81% more on transportation than those who wait to book in destination.
In the 12 weeks leading up to a trip, there are 3X more experiences searches than hotel searches.
In the 12 weeks leading up to a trip, 8X more experiences searches than air searches