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The features shoppers say they’d value most are the ability to build a digital shopping list and having ways to compare prices.

Google/Bain, U.S., Omnichannel Grocery, non-online grocery shoppers and willing to consider, n=2195, 2018.

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How omnichannel grocers can win as shopping moves online

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86%

of people who continued to shop after Christmas week used Search for holiday-related shopping.
Google/Ipsos

In a global survey, 74% of in-store shoppers who searched online before going to the store to shop, said they searched for something in-store related such as the closest store near them, locations, in stock near them, hours, directions, wait times, and contact information.
Google/Ipsos
51%

of shoppers surveyed say they use Google to research a purchase they plan to make online .
Google/Ipsos
59%

of shoppers surveyed say they use Google to research a purchase they plan to make in-store or online.
Google/Ipsos

> 50 %

More than half of shoppers surveyed say they use Google to discover or find a new brand.
Google/Ipsos
45%

of shoppers surveyed say they use Google to research a purchase they plan to make in-store.
Google/Ipsos